Providing software technical support for 7+ years

Orland Bagayas

Experienced Tech Support Engineer

With a strong background in professional technical support and customer service, I have acquired valuable experience in assisting businesses in their growth and goal attainment.

My main focus is on delivering exceptional support to customers, ensuring their satisfaction, and building long-lasting relationships.

My Past Work Experiences

IT Customer Success Specialist

April 2022 - present

Hostinger International Ltd.

Job description:

Resolving website & email-related technical issues.
Install the PHP mailer library via the SSH terminal or Windows Power Shell.
Creating, testing, and debugging scripts for sending email from the website and applications via SMTP protocol.
Installation and troubleshooting of SMTP plugins for WordPress.
Modifying the domain’s DNS zone to configure email-related DNS records.

Web Hosting Specialist

May 2021 - April 2022

Newfold Digital

Job description:

Troubleshoot website-related issues.
Analyze website HTML & CSS codes for minor bugs and change requests.
Resolve HTTP errors on the website.
Assist with website backup and restoration requests.
Install and troubleshoot SSL-related issues on websites.
Assist with website migration requests.
Process domain renewal, redemption, and transfer requests.

Software Support Specialist II

December 2018 - May 2021

NCR Cebu Development Center Inc.

Job description:

Installation and troubleshooting of cloud-based applications for the NCR Aloha POS System.
Maintained data importation from the POS system to NCR servers.
Use the Postman for API-related requests and troubleshooting.
Utilize Kibana for real-time search queries on POS orders from the backend.
Analyze HTML and CSS codes for errors in online ordering websites.

Level 2 Technical Specialist

February 2017 - October 2018

KKH Philippines Inc.

Job description:

Handles tier 2 technical issues and complaints from customers via email and outbound calls.
Remote session troubleshooting of the customer's Android device through a Windows computer.
Resolved software and hardware defects on Android devices.
Process RMA (return merchandise authorization) for devices.
Bug reports and bug tracking via JIRA.